Student Complaints

If a student has a complaint other than those related to Identity-based bias, Title IX, disabilities/special needs, or grade appeal, the student should follow the following steps:

1. Attempt to resolve the issue at the office that is the source of the complaint by speaking with a supervisor.
2. If step #1 does not result in a satisfactory resolution, the student will be instructed to submit a written complaint by filling out the online form located at www.elon.edu/complaint. Any University staff member or administrator can also submit a form on behalf of a student.
3. A University staff person from the office of the Vice President for Student Life and Dean of Students will then direct the information to the appropriate department to determine a course of action.
4. As noted on the form, the student can expect to be contacted within 24 hours regarding their concern.
5. All issues and resolutions are tracked through this online system.

Questions about this form should be directed to Susan Lindley, Executive Assistant to the Vice President for Student Life and Dean of Students at 336.278.7220.

If this is an emergency situation, students should call for emergency response at 911 or contact Campus Safety and Police at 336.278.5555.

Elon University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor’s and master’s degrees, the doctor of physical therapy degree and juris doctor degree.

Individuals may submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body.  In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint.  Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedures Policy Statement.

The links below provide information on the SACSCOC complaint policy and process.

Southern Association of Colleges and Schools Commission on Colleges

1866 Southern Lane

Decatur, Georgia 30033-4097

Telephone:  404-679-4500

http://www.sacscoc.org

SACSCOC Complaint Procedures

SACSCOC Complaint Form

Additionally, if you are not satisfied with the outcome of the complaint, you may choose to file a complaint by filling out the North Carolina Post-secondary Education Student Complaint document (PDF).  Please visit the State of North Carolina Post-Secondary Education Complaints page for information about this process.

Online and Distance Education

Elon University has applied to participate in the State Authorization Reciprocity Agreement – North Carolina (SARA-NC). Under SARA-NC guidelines, Elon University discloses that we do not offer any entirely online programs that lead to licensure.

Complaints related to Online and Distance Education may be submitted using the general complaint form on this page.  If you are not satisfied with the outcome of the complaint process, you may choose to file a complaint by filling out the North Carolina Post-secondary Education Student Complaint document (PDF) or visit the State of North Carolina Post-Secondary Education Complaints page.